Baboo Box / Customer care
A little guidance.
All in one place.
Find help choosing an item, following your delivery or requesting a return.
Products & checkout
How do I choose an age-appropriate toy?
Use the confirmed age label and warnings for that exact item. Small parts, detachable components and the way a toy is used all matter. The words wooden, soft or educational do not establish suitability for a baby or toddler.
Are all of the toys suitable for children under three?
No. Do not assume suitability for children under three unless the specific product has confirmed guidance saying so. Some sets contain small pieces. Supervision does not remove a small-parts hazard.
What comes in each set?
The package contents on the item page define the set. Compare that list with the selected option. Tables, other toys and decorative props in a scene are not included unless expressly listed.
Are these toys handmade or Montessori certified?
Those claims do not apply to the collection as a whole. A particular construction method or certification must be documented for the exact product before it is stated. Shape-sorting or open-ended play does not itself establish a certification.
Can I wash the soft toys in a machine?
Only if the instructions for that exact toy permit it. Fabric, filling and attached details vary. Do not assume that every soft toy can be soaked, tumble-dried or cleaned in the same way.
How should wooden pieces be cleaned?
Follow the supplied care instructions. Do not assume painted or wooden pieces can be soaked, put in a dishwasher or treated with household disinfectant. Check the finish and instructions before using a cleaning product.
Can pretend-food toys be used with real food?
Treat them as toys. A kitchen theme does not establish that an item is food-safe, suitable for heating or intended to hold drinks. Use it only for the purpose stated in its product guidance.
Do the photographs show the actual size?
Photographs can make a small item appear large. Use the written dimensions and the selected configuration. Some scene photographs are generated from supplier references and are not evidence of size, age suitability or safety.
Which payment methods can I use?
The checkout shows available payment methods before you authorize payment. Adding items to your bag does not charge you or place an order. If payment is unavailable, checkout explains the issue; do not treat the saved bag as a confirmed order.
Orders & delivery
How much does shipping cost?
Tracked shipping costs $5.99 per order. There is no free-shipping threshold. Review the complete total and any applicable tax before authorizing payment.
How long will delivery take?
Estimated delivery is 4–8 business days, including usually 1–2 business days for processing and an estimated 3–6 business days in transit. Our cutoff is 3:00pm Eastern Time, Monday through Friday, excluding US federal holidays. Orders after the cutoff start processing on the next business day. Delivery dates are estimates.
Where can you deliver?
We deliver to all 50 US states and Washington, DC, including PO boxes. APO/FPO addresses, US territories and international destinations are excluded.
How do I track my order?
Open Track order with your order reference and checkout email when tracking is available. Your dispatch notice identifies the carrier. A created label does not by itself mean a parcel has been collected.
Can I cancel or change my address?
Email us promptly before dispatch. We will check whether the change is still possible. Once a parcel has been dispatched, cancellation or redirection may not be possible. Do not place a duplicate order to correct a detail.
Returns & customer care
Can I return a toy if I change my mind?
Request a return within 60 calendar days of the carrier delivery scan. Keep the item in its original condition, unwashed and unaltered, with supplied tags and components. Original packaging is welcome but not required. You pay change-of-mind return postage; original shipping is not refunded. There is no restocking fee.
Where should I send a return?
Email support@baboobox.com for authorization and the correct receiving address. Send the authorized return within 14 calendar days of approval. Our Brooklyn correspondence address is not automatically a returns warehouse.
What if an item arrives damaged or is incorrect?
Stop using an unsafe item and email us with your order reference and a description. Report visible damage or an incorrect item within 14 calendar days of delivery where possible. We cover return postage for faulty, damaged or incorrect items. This reporting window does not remove statutory rights.
When will a refund reach me?
We usually inspect a received return within 2 business days. Approved refunds go to the original payment method; the bank can take up to 8 business days to post the refund.
How can I contact Baboo Box?
Email support@baboobox.com. Customer care hours are Monday through Friday, 8:00am to 5:00pm Eastern Time. We usually reply within 1 business day. Our business correspondence address is 270 Fulton St, Brooklyn, NY 11201, United States.
Read the full shipping policy and returns & refunds policy.